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Privacy Policy

Lucky Tiger takes privacy seriously. When you browse Lucky Tiger Casino Australia, create an account, or use the Lucky Tiger app, certain information is processed to deliver the service, keep accounts secure, prevent fraud, and improve the experience. This Privacy Policy explains what information may be collected, why it is used, when it may be shared, and what choices you have.

This page is written to be readable. If any part feels unclear, it’s better to ask before you share sensitive information. Gambling platforms rely on trust: your data should be handled responsibly, and you should know what’s happening behind the scenes.

1) Scope and who this policy applies to

This Privacy Policy applies to the Lucky Tiger website, related pages, and any mobile experience (including a Lucky Tiger Mobile App where available). It covers information processed when you browse the site, register an account, log in, contact support, use payment features, and participate in promotions.

“Personal information” generally means information that can identify you directly or indirectly, such as your name, contact details, account identifiers, or documentation used for verification. “Non-personal information” can include aggregated analytics and technical details that do not identify you by name but help run the platform.

2) Information we may collect

Lucky Tiger may collect information from you, from your device, and from service providers involved in payments and security. The exact fields can vary depending on what you choose to do (for example, whether you deposit, withdraw, or request a verification review).

Account and profile information

  • Contact details: email address, phone number, and other information you provide when registering.
  • Account identifiers: username or account ID, login history, and security preferences.
  • Personal details: name, date of birth, and other details used to confirm eligibility and protect your account.

Verification and safety information

Many platforms, including Lucky Tiger Casino, use verification checks to protect customers and reduce fraud. If verification is requested, Lucky Tiger may process certain documents or data points for identity checks and risk screening. This can include government ID images, proof of address, or similar materials depending on policy and circumstances.

Payment and transaction information

  • Deposit and withdrawal records: amounts, timestamps, and status.
  • Payment method details: limited information needed to process transactions (full card numbers are typically handled by payment providers).
  • Fraud prevention signals: checks that help detect suspicious behaviour or account takeover attempts.

Usage and device information

  • Device and browser data: IP address, device type, operating system, browser version, and language settings.
  • Log data: pages visited, session duration, clicks and navigation patterns, and error logs.
  • Approximate location: derived from IP to support security and service integrity.

3) How we use information

Lucky Tiger uses information to provide the service you request and to run a secure, reliable platform. We aim to use the minimum information required to achieve these purposes.

  • To create and manage accounts: registration, login, account recovery, and profile updates.
  • To process payments: deposits, withdrawals, refunds (where applicable), and transaction confirmations.
  • To protect players and the platform: fraud detection, security monitoring, and risk assessment.
  • To provide customer support: responding to requests, troubleshooting issues, and resolving disputes.
  • To improve the experience: performance monitoring, feature testing, and usability improvements.
  • To communicate important updates: service changes, security notices, and policy updates.

Marketing communications may be offered in some cases. Where required, Lucky Tiger will provide choices such as unsubscribe links, preference controls, or other opt-out mechanisms.

4) Cookies, analytics, and similar technologies

Cookies and similar technologies help websites work smoothly. They can remember login states, keep sessions stable, and help understand how users navigate the site. Lucky Tiger may use:

  • Essential cookies: required for core site functions such as sessions and security.
  • Performance cookies: help measure load times and detect errors.
  • Analytics cookies: help understand which pages are useful and where users get stuck.
  • Preference cookies: store settings like language or display choices.

You can often control cookies through your browser settings. Disabling some cookies may affect functionality, especially login and account areas. If you want a smoother Lucky Tiger Login experience, keeping essential cookies enabled is recommended.

5) When we may share information

Lucky Tiger may share information with trusted service providers where needed to deliver the service. This can include payment processors, identity verification providers, analytics partners, hosting providers, and customer support tools.

We do not sell personal information as a business model. When providers are used, they are expected to handle data responsibly and only for permitted purposes.

  • Payment processing: to complete deposits and withdrawals safely.
  • Verification and risk screening: to protect accounts, prevent fraud, and support compliance.
  • Technical operations: hosting, content delivery, and security monitoring.
  • Legal or safety reasons: where required by law, regulation, or to protect users and the platform.

6) International data transfers

Online services may involve providers or infrastructure in different countries. If information is transferred internationally, Lucky Tiger aims to use appropriate safeguards and contractual protections where required. The goal is consistent: protect your data and keep access secure, regardless of where processing occurs.

7) Data retention

Lucky Tiger keeps information only as long as needed for legitimate purposes such as account management, transaction records, security, dispute handling, and compliance obligations. Retention periods may vary depending on the type of data. For example, transaction history may need to be retained longer than basic marketing preferences.

8) Security measures

Security is a shared responsibility. Lucky Tiger uses practical safeguards such as access controls, monitoring, and encryption practices (where applicable). Players also play an important role by choosing strong passwords, avoiding shared devices for casino logins, and watching for phishing attempts.

Player security tips

  • Use a unique password: don’t reuse passwords from email or banking accounts.
  • Enable device security: passcodes, biometrics, and automatic screen lock.
  • Avoid public Wi‑Fi for payments: use trusted connections when depositing or withdrawing.
  • Log out on shared devices: especially on tablets or computers used by multiple people.

9) Your choices and rights

Depending on your location and applicable laws, you may have rights to access, correct, or delete certain personal information, as well as rights to object to some processing. You can also update many details directly in your Lucky Tiger account settings.

If you want to change marketing preferences, use unsubscribe links in communications (where provided) or adjust settings in your profile if those controls are available.

10) Contact and policy updates

This Privacy Policy may be updated to reflect changes in features, technology, or legal requirements. If updates are made, we aim to post the latest version on this page. For questions about privacy, contact support through the official channels listed on the Lucky Tiger website.

For safer play information and Australian support resources, see the Responsible Gambling page.

Note: This policy is intended for general information and should be read together with the Terms.